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PHN Effectiveness Insight Instrument
For the following questions, please indicate which best describes your overall experience with Environmental Health Services and our Department as a whole:
1. Were you treated with respect by all health department staff?
*
Very Respectful
Moderately Respectful
Somewhat Respectful
Very Disrespectful
Please explain your choice.
2. Overall, please rate the effectiveness/helpfulness of the Health Department Services you received.
*
Very Effective
Moderately Effective
Somewhat Ineffective
Very Ineffective
3. Please provide any suggestions for improving our services.
4. Overall, I am satisfied with my experience with Environmental Health Services.
*
Very Satisfied
Moderately Satisfied
Somewhat Unsatisfied
Very Unsatisfied
Contacting Environmental Health Services:
5. My phone call was answered promptly and was directed appropriately.
Strongly Agree
Agree
Disagree
Strongly Disagree
Please leave blank if you did not call the Kendall County Health Department.
6. Staff responded to my needs in a timely fashion.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
Inspections:
7. Inspecting staff was on time for my inspection.
*
Yes
No
Not applicable
8. Staff provided clear oral and/or written communication through the process and/or at the inspection(s).
*
Strongly Agree
Agree
Disagree
Strongly Disagree
9. Staff member was knowledgeable about the topic(s) covered during the inspection.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
10. Staff was courteous and professional.
*
Strongly Agree
Agree
Disagree
Strongly Disagree
11. Do you feel we have effectively mitigated the problem?
Strongly Agree
Agree
Disagree
Strongly Disagree
Please leave blank if the problem is still resolving.
Results from this survey will be tabulated and used for effectiveness assessments and quality improvement and in no way will be associated with you, your business or your property.
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